Privacy Policy

Information We Collect

We collect personal information that you voluntarily provide to us, as well as certain information automatically when you use our website.

• Contact details: name, email address, phone number, and postal address when you make a booking or enquiry.
• Transaction details: records of bookings, event registrations, and restaurant reservations.
• Technical data: IP address, browser type, device information, and pages visited, collected via cookies and analytics tools.
• Communications: any correspondence you send to us, including emails and feedback.

We do not collect sensitive information such as financial details or government identifiers. We do not collect information about gambling activity or winnings, as our venue focuses on offline poker as a social and recreational activity.

How We Use Your Information

We use your personal information to provide and improve our services, respond to enquiries, and manage our operations.

• To process bookings for poker tables, card lounge access, and restaurant reservations.
• To communicate with you about your bookings, events, and changes to our services.
• To send you promotional materials, newsletters, or updates if you have opted in.
• To improve our website, services, and customer experience through analytics.
• To comply with legal obligations and protect our rights.

We do not sell or rent your personal information to third parties. We do not use your information for automated decision-making or profiling.

Disclosure of Information

We may disclose your personal information to trusted third parties who assist us in operating our website and business, under strict confidentiality obligations.

• Service providers: hosting, analytics, email, and booking platform providers.
• Professional advisers: lawyers, accountants, and insurers where necessary.
• Legal authorities: when required by law or to protect our rights and safety.

All third parties are contractually obligated to protect your information and use it only for the purposes we specify. We do not disclose information to overseas recipients unless necessary for a specific service, and we take steps to ensure adequate protection.

Data Security and Retention

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. Data is stored on secure servers with restricted access. We use encryption for data transmission where appropriate. Access to personal information is limited to authorised personnel who need it to perform their duties.

We retain personal information only as long as necessary for the purposes described in this policy or as required by law. When no longer needed, we securely delete or anonymise the information.

Your Rights and Choices

You have the right to access, correct, or delete your personal information, and to opt out of marketing communications.

• You may request a copy of the personal information we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may withdraw consent for marketing at any time by contacting us or using the unsubscribe link in emails.
• You may request deletion of your information, subject to legal retention requirements.

To exercise these rights, contact us at [email protected] or +61 478 263 915. We will respond to requests within 30 days as required by Australian privacy law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic.

• Essential cookies are necessary for the website to function properly.
• Analytics cookies help us understand how visitors use the site, so we can improve it.
• You can control cookies through your browser settings; however, disabling essential cookies may affect site functionality.
• We do not use cookies to collect personal information for advertising purposes without your consent.

For more details, see our Cookie Policy. By continuing to use our website, you consent to the use of cookies as described.

Changes to This Policy and Contact

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated accordingly. We encourage you to review this page periodically.

If you have questions or concerns about this policy or our privacy practices, please contact us at:

• Email: [email protected]
• Phone: +61 478 263 915
• Address: 123 Main Street, Phillip Island VIC 3926, Australia

Effective date: 16 September 2026